Refund policy

All prints sold through J. Thornton Fine Art are made to order through our print fulfillment partner. Because each print is produced specifically for your order, we are unable to accept returns or exchanges for reasons of personal preference, sizing, or change of mind.

If your print arrives damaged, defective, or misprinted, please contact us at JThorntonFineArt@gmail.com within 14 days of delivery. Include your order number and a photo of the issue, and we will arrange a replacement or refund at no cost to you.

Original paintings are sold by direct inquiry rather than through our online checkout. Terms for original artwork purchases, including deposits and payment schedules, are outlined individually at the time of sale.

Commissioned portraits and paintings are governed by a separate Commission Agreement provided at the start of the commission process, including deposit and refund terms specific to commissioned work.

If you have any questions about an order, reach out to us directly at JThorntonFineArt@gmail.com or (850) 294-9556.